Frequently Asked Questions
Everything you need to know about your Hooey gear.
How long will it take for my order to ship?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-5 business days depending on your location within the United States.
What is your return policy?
We offer a 30-day return window for unworn and unwashed items with original tags attached. Please note that certain sale items may be marked as final sale.
How do I determine the right size for me?
Each product page features a detailed size guide. Our apparel generally follows a standard athletic fit, but we recommend checking specific measurements for our hats and outerwear.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our shipping capabilities to reach our fans worldwide in the near future.
How should I care for my Hooey headwear?
To maintain the shape and color of your hats, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or drying.
Can I change or cancel my order after it has been placed?
Because we strive to process orders quickly, we can only make changes or cancellations within 30 minutes of order placement. Please contact our support team immediately for assistance.